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Stay safe online

Here at Stone Genie, we take the online safety of our customers very seriously. And we know many of you do too, as we get lots of queries about the matter on social media and other channels.

We’re well aware that fraudsters have all sorts of ways of exploiting customers, including sending scam emails that claim to be from popular brands like ours. That’s why we’ve put together some FAQs to help you stay safe when you’re doing a spot of online shopping.


Some fraudsters try to steal personal information like bank card details by masquerading as a trustworthy sender in an email (this is known as phishing). By sending a message claiming to be from a legitimate person or company, they trick you into visiting or submitting your details to an unsecure site.

It might be a scam email when…

  • It asks for personal information like your bank or payment details, username or password
  • The sender’s address is different to a relevant website address
  • There’s a suspicious sense of urgency, like a threat that your account will be closed unless you take immediate action
  • It’s a generic greeting such as ‘Dear customer’
  • You weren’t expecting it

If you’re at all worried, don’t click on any links, open any attachments or forward these to anyone else. Instead, you could contact the company to find out if an email is trustworthy. And you can always get the information you need from their website rather than a link in an email.

Make it easy to remember but impossible to guess.

Like so…

  • Consider basing your password on a sentence or phrase. And use a mix of numbers and characters.
  • Avoid using the same password for all your online accounts.
  • Don’t use people’s names – these can be easily cracked using common hacking tools.
  • Avoid choosing your username.
  • Never give your password to anyone.
  • Try to avoid words that, with a bit of research on social media, can be guessed.

Here are some examples:

  • Phrases that are easy to remember – Pick1flower!
  • A number of characters – $snakesintheforest1
  • A mix of symbols – $uccess!$thekey

But don’t use these ones – make sure you think up your own. Obviously.

Protect your computer from viruses by downloading the most-up-to-date software. Some examples are McAfee, Norton and AVG, although other anti-virus products are available.

You can also protect your computer from viruses by setting your operating system updates to automatic.

We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as your STONE GENIE GIFT card. Information requested may include name, title, company, address, e-mail address, and phone number. We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser.

Stone Genie is committed to ensuring that your personal details will be kept safe at all times and has a number of fraud prevention measures in place. You will be asked to provide information to ensure that your card is not being used fraudulently online.

The security of our customers’ details is a number one priority for us. We work with a fully integrated and secure checkout process. All payment details are secure at all times. You can view our full privacy policy here.