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HOW TO SHOP

1 Choose your product.
2 Review your order.
3 Make payment.

If you still have problems, please let us know, by sending an email to support@stonegenie.co.uk. Thank you!

CUSTOMER SERVICE

0330 330 3038
Mon-Fri 8:00AM - 6:00PM
Sat - 8:00AM-1:00PM
Sundays - Closed

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Guarantee, Returns & Refunds

Free 30 Day Returns on Kitchen Appliances

If you're not 100% happy with your new kitchen appliance, just let us know within 30 days of delivery and you can return it for free. See our Ts & Cs for information on how to cancel.

We'll give you a full refund
Your refund will be made within 14 days of collection from your home, including the costs of delivery.

You just need these 2 things:

  • Your proof of purchase
  • The item should be unused, in its original packaging and in a re-sellable condition

And a few more things to note…
There are some things we can’t do returns for, such as kitchen worktops, islands or any made to measure items (see FAQs below) unless of course they’re damaged. Our website clearly show which items are excluded from returns and refunds.

If the item or the packaging has been handled excessively to assess the goods (ie. more than you would if you were buying it in a shop) we reserve the right to reduce the amount of refund to you.

During the returns process, we might ask for the product serial number or similar, to check the item was actually supplied by us.

Naturally, none of this affects your consumer rights.

FAQs

Our 30 day cancellation policy also applies to any additional services you may have ordered (such as disconnection, disposal etc). If you've ordered any additional services for a product, these will automatically be cancelled when the order for that product is cancelled (unless the service has already been performed).

If you order an additional service and expressly choose for that service to be carried out within 30 days of order (by nominating your desired day of delivery or otherwise) and such service has been carried out, then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for such additional services.

If you think your product may be faulty, we’ll do our best to resolve the problem as quickly as possible. We'll ask you to provide information on the product and the problem, and may suggest an engineer’s visit to help identify the fault. If the product is faulty, we’ll offer you a resolution in accordance with your legal rights.

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